Do you have a showroom?
Yes, our showroom is Fireside Studio which is based in Bolton. We have gas, electric & solid-fuel stoves, fires and fireplaces on display. The
showroom is a small selection of the ranges we retail and some of the
displays in our showroom are not available online. Please contact us
before visiting so we can advise on further details over the phone.

Can I collect my order from your showroom?
It is possible to collect your order from our showroom however this will need to be advised at point of sale by calling our showroom. We will call you when the goods arrive and are available for collection. We will
require at least 48 hours notice prior to collection so that we can ensure your order is ready for you.

How do I know which fire will be suitable?
Before placing an order we recommend you have a site survey carried out by a qualified installer. Depending on the type of fire this would either be a Gas Safe Registered installer, Hetas installer or a qualified electrician. Orders placed with us online are on the basis that all the
required pre-checks and measurements have been completed to ensure
suitability of the purchase.

Should I wait until the goods have been delivered to book an installer?
We always recommend that you have the goods on site before
commencing any work or booking an installer. This is to ensure that you have time to check the products for damages or defects and account for
any delays in delivery. All goods must be inspected within 24 hours of delivery and issues reported to us within this timeframe.
The goods on our website are supplied on the basis that all the required pre-checks and measurements have been completed by a qualified
installer before placing the order.

Do the goods on your website carry a manufacturers warranty?
All of the products on our website carry a manufacturers warranty. We
work closely with the manufacturers we supply and always order directly
through them. The manufacturers warranty varies between products,
please contact us if you need any further warranty information on a
specific product.

Do you carry out installations?
As we operate from a showroom we can complete full installations within
a 15 miles radius of our location. We work with Gas Safe Registered and
Hetas Approved installers who are fully qualified to under take the workto a professional standard.
Please contact or visit our showroom if this is a service you are interested in.

How do I contact you?
Email -
Telephone number - 01204 456054
Address - Fireside Studio, 311 Tonge Moor Road, Bolton, Greater
Manchester, BL2 2JR